Do you have a vision? A mission? Do you know your values?
If you do Congratulations! That is the first step to a happy healthy culture in your salon. If you do not or think that you do some where in the back of your mind I challenge you to sit down and write out these three things. It is so important to your business and your tribe that you have a clear view of what you want for your business.
Start with the easiest part – your values. To find your values you must first understand what that actually means, lets take a look at the official dictionary definition.
1.the regard that something is held to deserve; the importance, worth, or usefulness of something. “your support is of great value”synonyms: worth, usefulness, advantage, benefit, gain, profit, good, help, merit,helpfulness, avail;
2.a person’s principles or standards of behavior; one’s judgment of what is important in life. “they internalize their parents’ rules and values”
synonyms: principles, ethics, moral code, morals, standards, code of behavior“society’s values are passed on to us as children”
1.estimate the monetary worth of (something). “his estate was valued at $45,000″
synonyms: evaluate, assess, estimate, appraise, price, put/set a price on“his estate was valued at $345,000”
2.consider (someone or something) to be important or beneficial; have a high opinion of. “she had come to value her privacy and independence”synonyms: think highly of, have a high opinion of, hold in high regard, rate highly, esteem, set (great) store by, put stock in, appreciate, respect;
Truly all of these definitions can be applied to the salon, but lets focus on the noun 2.2 and the verb 2.2. The noun is what we want to have for our business, your principals and standards will set the bar of what you want for your salon. The verb applies to the tribe you hire to work with you.
So how do you go about finding your beliefs and values?
Vishen Lakhiani, creator of Mindvalley, one of the top places in the world to work offered an exercise that will help you figure out what values you deem important.
Make a list of as many qualities as you can of a hard working person, a person that you want working with you in the salon. What does your list say? Punctual? Honest? Trustworthy? Leadership skills? Happy? Helpful? Did any of these appear on your list? I bet they do! Those and many more. These are your values, it’s really that simple.
After you discover your values comes the hardest part.
When you look at this list can you honestly say you are all of these things? If you want a tribe with the same values as you, you must first make sure that you are everything you value too. It is okay if you are not all of these things, because guess what? Now that you know what you want you can change to become that yourself!
Look at the list again, do any of your tribe members possess these values? Maybe they only have some of these qualities? But could they have all of these if they knew what you valued? Try doing this exercise at your next tribe meeting, you might be surprised that your tribe has similar values to you. Now that your values are a part of your business your tribe will feel united and happier.
Author/Speaker Simon Sinek, in his book Start With Why says people do not buy what you do, they buy why you do it. In a salon this should be the start of every decision you make, your tribe should know why, they should know your values. That is the start of a happy culture. Then what will happen is, guests will feel it from you and your tribe; which will produce productivity which equals profit.
Once you find your values it is easier to start your next steps; finding your vision and your mission.
So tell me, what are your values?
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