Infusing Your Culture

Last week we talked about your cultural checklist and now that you’ve checked those boxes off let’s talk about how to infuse your culture into the salon!

There are 6 things that will support the infusion of your culture.

Explain! Explain! And Explain Again!


You must explain why you want to improve the culture. You know your values and your mission and those are both great ways to explain your why.  In a Tribe meeting explain how you’re going to infuse the culture; giving specific things your tribe can do to get where you want the culture to be. Explain the benefits of the culture, what will be beneficial for them, for you and for the salon once you have your culture in place.

Be Ready for Opposition!


People fear change, it’s one of the hardest things for people because emotions and pride come into play. Knowing each of your Tribes personalities and spending time with them individually will help ease them into the culture. In your one on ones let them know specifically what benefits there are for them as a stylist and personally. Help them see the culture vision and why it’s important for the salon. Ask them how this culture makes them feel and what growth they can see taking place; for them and the salon.

Step by Step


Outline every single step that needs to be taken for each Tribe member. If you don’t do this it can be overwhelming and everyone can easily give up. Giving a step-by-step will make it easier for them to implement the culture together. It is always easier to get where you’re going when you know how to get there and even easier when you have help.

Be the Leader


Do all these steps yourself, people learn by watching. Think of a child, a child will repeat your actions and habits before doing what you asked them to do!  If you do all that you are asking of them it’s easier for them to follow. It is hard work and a lot of pressure but you need to be the change. Also know that it’s okay if you slip up or if they do. Infusing your culture probably won’t happen overnight. Failing is learning and it will help improve your culture in the end. Be transparent about it, tell them you failed, that it didn’t work this time or you were wrong, they need to know that you’re human and that it’s okay if we mess up! Stumble, learn, keep going!


Be United!


Discover success blockers. Things that aren’t working. Is there something that isn’t flowing? How can we make this work? Ask for your Tribes input and ideas, ask what will make it easier for them, what can you do to help them. What don’t they enjoy about the culture? Ask for an explanation and a solution! Your Tribe wants your culture to work! Realize fear can stop you and then we tend to complain, point fingers and it quickly becomes the opposite of what we’re trying to do! Have real conversations about it and work through it together. Infusing your culture will take work but when you are united and committed your salon will sore!

Appreciate Moments



Recognize when they are doing things within the culture. Praise and thank them when it’s going right. This will make everyone feel good about the culture and want grow the culture. Reward them for executing the steps you’ve asked them to do and show them how they’ve benefited from it. You’ve explained, you are ready for their opposition, you’ve outlined every step they need to take, you’ve led by example and now you can show them all their hard work is paying off.  Be sure to Celebrate it!

In the age of booth rental & suite salons you have to work harder, you have to make your salon the best place to have a career.

You have to make your culture a way of life.




Becoming Unstoppable;A Culture Checklist

I know you have heard of Salon Culture before. When you think about your salon do you wonder if your culture is apparent or if it exists at all? If you are asking those questions, it most likely means your culture needs attention. That’s perfectly okay! Now that you’re aware of it you can start to improve your culture and become unstoppable!

Let’s talk for a moment about what a culture is, it seems a very vague term. Culture is unique to every salon. It’s alive, it has movement and a personality, therefore cannot be duplicated! It makes decisions easy, it attracts the right people and guests, it gives you an edge, and it leaves your competitors behind.

Building your culture may not be easy but it will make all the difference in your salon and everything, in turn, becomes easier.  Are you asking yourself about your culture? First you need a few things in place to create your own culture. Here is your culture checklist!


□  Values


This should be easy to figure out and if you’re not sure check out  how to find your values. Values are the most important thing when building your culture. I talked about your culture being the personality of your salon, so ask yourself what traits/values does your culture carry? What do they look like, feel like, sounds like? Values make your culture transparent and everyone who enters your salon will instantly feel it.

□  Mission


Remember, your mission is a passionate statement about why you do what you do. It should be recited at meetings and it is your salon slogan. Every Tribe member should know the mission and feel proud when reciting it, either as a group or to your guests. Remember your mission statement is truly for your Tribe, it will allow them to know why they are apart of your salon.

□  Structure/Etiquette/Procedures


A culture makes every decision easy. Your structure will help your Tribe know how to treat each other and your guests. It gives expectations, both in work and in behavior, but also freedom to be who they are at the same time. It makes the culture uniform and becomes a way of life.

□  Tribe Status


As I’ve said before your Tribe will up hold your salon and they will hold up your culture. The right Tribe members will bring your culture to life, they will maintain it and make salon life easier. Every decision you and your Tribe make become based on your culture and will help make hard times easier, hiring easier and growing easier.

□  Allow for Innovation

Crystal Globe - Europe and Africa

Allow your culture to be alive, know that it will change, grow and become more influential and that your Tribe will help accomplish this. Whether you are improving your culture or implementing a culture it is important to let your Tribe have a voice. Do the ‘Find your values’ exercise with them, talk about your mission and improvements to your structures. This will help your culture grow into the most powerful organism. Your culture will become more than you ever thought possible!


How many things have you checked off? After checking off each of these things you should have a clear vision of your culture. Now it’s time to execute it!

When your culture is a living breathing part of your salon, you will be unstoppable.




Tribe Series: How to Remain a Tribe

Now that you’ve worked so hard on your tribe we need to talk about the maintenance. There is a significant way to help your tribe head in the same direction – Meetings.

I know you have meetings but what type of meetings do you have and how often do you have them? There are three types of meetings that will help your tribe remain a tribe.

#1. One on Ones (One hour Monthly with a fifteen minute follow up bimonthly)


One on ones are so important to your tribe! This is how you will be able to connect with them, grow with them and keep them on mission. A Gallup survey found that tribes engaged with regular one-on-one meetings are 16% more profitable, who wouldn’t want to be 16% more profitable! A tribe can also become demotivated without one on ones (especially millennials) One on ones promote focus, contribution, alignment, adjustment, strengthen your relationship and gives them a voice.

I know you’ve probably heard that you should do one-on-ones, but what does that really look like? How should you do them?

It should feel comfortable and relaxed, it should be a conversation and nothing to stress over (for both of you!)

Ask lots of questions but listen to their answers. Jay Williams, a salon coach, says to talk 30% and listen 70%, we need to know their thoughts and ideas. Never ask ‘why’ questions, these can sound accusatory and make them answer in a defensive way rather than in an open and honest way. Give them constructive feedback in a non-judgemental and caring way. (The sandwich system works well for this, one compliment, one improvement, one compliment.)

Begin simply with – how are you feeling /doing? This will make it more comfortable and flow into a conversation rather than a meeting!

Some great questions to ask might be:

  • Are you happy here?
  • What is your favorite service to do on a guest?
  • Are you happy with your work?
  • What area would you like to improve on? What education will help you? What can I do to help?
  • What was your best accomplishment so far? Did you feel celebrated/acknowledged?
  • Can you name three things that would help you love being here more?
  • What part of the day do you feel most productive?
  • What was your biggest roadblock last month? How did you overcome it?
  • What do you do when you feel stuck or unsure?
  • Who do you turn to for help?
  • Who inspires you in the tribe?
  • Whose opinions do you respect?
  • Is there anyone you find difficult to work with? Can you tell me why?
  • Do other tribe members give you feedback? Would you like more feedback from them? From me?
  • What would help us work better as a tribe?
  • What things do you worry about?
  • Are there times you feel Undervalued? Overwhelmed? Stressed out?
  • Can I do anything to make things easier for you? What can the tribe do to make it easier?
  • What do you like about our culture/tribe? What don’t you like?
  • How can I support you better?
  • What is the percentage of my involvement with you? Would you like more or less?
  • What is something I can do better?
  • Is there any situation that I could  of been more help?
  • Did you achieve your goals? Do you need our/my help? What is your next goal? What are your next steps to achieve these goals? How Can we help you achieve these goals? (For goal setting structure see blog post: Goals or whatever you’re calling them)
  • Is there anything else you’d like to share/discuss with me?
  • How are you feeling about our conversation?

Don’t forget to celebrate their accomplishments! A tribe member needs this and is 71% less likely to leave your salon just by acknowledging their hard work.

These questions will help you understand their mindset and how they feel about the salon and the tribe. It will help you make the salon better and help your tribe grow. After every one on one you need to create a summary that provides you with a list of discussion points, goals, issues, development paths, next steps and needs. This is important for your business plan, follow-ups and future one on ones.

A follow-up should be made by bimonthly, a quick check in with your tribe members to see if they need any help or how their next steps are going. This keeps focus on goals and growth!

Now you can see how important one-on-ones are to your tribe and how it will help you remain a tribe!

#2. Salon Meetings  (Weekly – One Hour)


Salon meeting done weekly will help you stay connected as a tribe. This is where you celebrate each other, learn from each other and keep each other on track.

You want to start with a fun activity – an ice breaker exercise, learn a yoga pose or listen to a feel-good video for the first five to ten minutes. This relaxes everyone and makes everyone feel open to ideas and sharing.

Then share numbers and goals for the week. Talk about strengths and weaknesses and solutions to problems. Talk about promotions, upcoming events and ideas.

Having weekly meetings might become boring or familiar so to switch things up learn a new technique, go on a short field trip, bring a speaker in or let them contribute/lead the meeting.

You will want to have an agenda to stay on track but don’t worry, as you develop your weekly meetings this will become easier for you and you’ll learn to organize your time.

Make sure you always allow extra time for enjoyment, creativity and innovation. Always take the time to celebrate accomplishments, birthdays, anniversaries or anything else you wish!

Monthly meetings will keep your salon and tribe on the same path, plus they are fun and productive.

#3. Tribe Building (Quarterly)


We have all heard of ‘team’ building, we know what it means but do we know how important it is to a tribe?

It will build bonds and relationships outside of the salon. It allows the tribe to be together in a fun and relaxing way and it breeds trust and honesty.

Tribe Building does so many wonderful things; it helps everyone see each other in a different light, it allows connection, it increases morale, motivates, gives a chance for celebration, team spirit, fun, innovation, creativity, communication, imagination and creates a friendly work environment. Tribe members will have larger imagination when they are around people they are comfortable with. The positives are endless!

There are lots of things to do for tribe building and best of all; they don’t have to cost you a lot! There are many inexpensive and fun ways to bring your tribe together, here a just a few:

Minimal Cost

  • Scavenger Hunt
  • Yoga/Dance
  • Nature Walk
  • Paint or Coloring
  • Board Games / Cards / Charades
  • Outdoor Games (balloon toss, three legged race, egg & spoon race, follow the leader, ect)
  • Cook a meal together / Potluck
  • Dream Boarding / Inspiration Wall
  • Fashion show (dress eachother up)
  • Battle of the Bands (karaoke)
  • Volunteer together
  • Walk in a Parade together
  • Engage in activities tribe members do as outside interests/hobbies
  • Book Club
  • Pretend your in different professions (photographer, make up artists, nail techs, massage therapists ect)

Of course there are many ways to do Tribe Building with an expense attached to it,  I would try to do one of these at least once a year and let your tribe know it’s because they are so spectacular!

Some Cost

  • Go to anther salon and get your hair/ nails/ make up done
  • Dinner at a restaurant
  • Escape Room
  • Night away
  • Paint ball
  • Axe Throwing
  • A Movie/ Drive In
  • Theater/Concert/Speaking Event
  • Flower Arrangements class
  • Hot Air Balloon Ride
  • Paint Night
  • Museum
  • Tour your City as tourists
  • Yoga Class
  • Swimming
  • Adventure/Amusement Park


It is extremely important that your tribe remains engaged with you and with eachother. These meetings will help your tribe remain a tribe and the salon become  healthy, happy and profitable.